American Airline’s flight attendants are a gruff bunch. Whenever I see ads for Asian carriers (Singapore Airlines stands out in my mind) they always make their flight attendants look practically like geishas. Not here in the U.S., though. I don’t know what their schedule or work conditions are like, but on my flight from Dallas to Santiago last week they seemed a little punchy (though they were definitely yukking it up in the back during their down time). A disgruntled passenger with a complaint about the cabin temperature called one of them “old, ugly, and mean.” She gave it right back to him.