A couple of weeks ago I scooped up the jars and piles of coins on my dresser, counted them, and fit them into many paper rolls. This Saturday, I brought the rolls to my bank in my canvas shopping bags. And the bank wouldn’t accept them! I was incensed. I’ve never been to a bank that didn’t accept money. Here’s the letter I mailed on Monday:
Today I tried to deposit rolled coins into my account and was refused. The teller told me I had to unroll the coins and deposit them in a machine in the waiting area, even though I explained that I had spent a long time rolling them.
If you do not trust me with rolled coins, then why should I trust your machine, let alone trust you with my bank account, electronic paycheck, Social Security number, and personal financial information? I bank with you because I support local businesses, believe that credit unions provide superior customer service, and like the benefits of credit union membership. In return I expect the bank to trust me and accept the money that I have prepared for deposit into my own account. If this arrangement is not acceptable to you then I will consider banking elsewhere.
Please let me know when I may bring my rolled coins in for deposit. If you prefer you may unroll and count them yourself, as I have already done. Of course, if you find a discrepancy you already know where I live and work.
And so I forgot about it but the branch manager e-mailed me today. He says I can bring my coin rolls in and they’ll take it without me having to unwrap them.